Student Help Centre
One place for every answer — certificates, USI, the Student Portal, switching classes, refunds and your course.
Most common questions
Where is my certificate?Short courses: within 24 hours. TAE and WHS qualifications: within 2 business days.How do I create a USI — or why won't mine be accepted?Creating your free USI takes minutes; a name mismatch is the usual reason it's rejected.How do I access the Student Portal?First login and forgotten passwords both start from “Forgotten your password?” on the sign-in screen.How do I access my online learning?It’s in your Student Portal under “My Courses” — your confirmation email has the Portal link. First Aid/CPR, 5-hour Barista and TAE have pre-course modules.I want to reschedule or switch my classSwitching is self-service in the Student Portal — a fee always applies, higher within 48 hours.
Certificates, bookings & policies
Certificates & USIUSI, Student Portal login, when certificates arrive, lost certificatesCancellations, Refunds & Switching ClassesSwitching or rescheduling a class, cancellation and refund rulesBooking & PaymentHow to book, group and invoice bookings, gift certificates, price matchEnrolment & Entry RequirementsEnrolment process, RPL, credit transfer, fees and fundingStudent Support ServicesSupport before and during your course, LLN help, Zoom issuesPolicies & ProceduresConsumer rights, code of practice, complaints and appeals, privacyLocations & CampusesEvery active training centre, and what runs whereContact UsPhone numbers by department, email addresses, opening hours
Help by course
First Aid, CPR & Childcare First AidRequirements, fees, switching, certificates and what to bringWhite Card (CPCWHS1001 General Construction Induction)Who needs one, course structure, SafeWork NSW card deliveryRSA, RCG, Advanced RCG, Licensee Training & Bar BasicsCompetency cards, interim certificates, Service NSW escalationsBarista Courses3-hour vs accredited course, fees, switching, certificatesCert IV TAE (TAE40122 Certificate IV in Training and Assessment)Entry requirements, assessments, deferral, extensions, certificatesBSB41419 Certificate IV in Work Health & Safety (Cert IV WHS)Entry requirements, assessments, deferral, fees, certificatesBSB51319 Diploma of Work Health & Safety (Diploma WHS)Entry requirements, assessments, alumni discount, certificates
Can't find your answer?
Talk to our team — weekdays 7am – 7pm, weekends 7am – 5pm (AET).