Switching / rescheduling your class
How to switch your scheduled class to a new date or location through your CBD College Student Portal. It takes a couple of minutes, on a phone or a computer.
Important — please read before you start
This is a self-service process. CBD College does not reschedule students over the phone, by email, live chat or student messaging. A fee usually applies, depending on how far out from your scheduled class date you switch.
Log into your Student Portal to begin
Log in with the email address you booked with.
Open Student Portal →Booked a TAE or WHS course, or a class before your course moved to the new portal? Check which portal is yours and see switching in the previous portal below.
How to switch your class
Follow the steps for your booking: one course, or more than one.
If you have one course booked
- 1
Log in to your Student Portal
Open the Student Portal and log in with the email address you booked with.
- 2
Open “Switching/rescheduling your class”
It's in the portal menu.
- 3
Select “Switch this class”
Next to the class you want to move.
- 4
Choose your new date
The list opens at your current location. To change location too, pick the location above the dates first (or All locations), then your date. The fee, if any, is shown beside each date.
- 5
Click “Select”, then “Confirm & Pay”
Check the summary and pay by card. If no fee applies, the button reads Confirm switch.
- 6
Check your email
You'll receive a new booking confirmation with your updated date or location.
If you have more than one course booked
- 1
Log in to your Student Portal
Open the Student Portal and log in with the email address you booked with.
- 2
Go to “Your courses”
Then select the course you want to switch or reschedule.
- 3
Click “Switch class”
The Course Dashboard shows your next scheduled class with the Switch class option.
- 4
Choose your new date
To change location, pick your preferred location first, then your date. The fee, if any, is shown beside each date.
- 5
Click “Select”, then “Confirm & Pay”
Or Confirm switch if no fee applies.
- 6
Check your email
You'll receive a new booking confirmation with your updated date or location.
What it costs
The fee is shown beside each date before you choose it. Moving up to a higher first aid course is an upgrade, not a switch — use Upgrade this course in the portal.
All done!
Your new class shows in your Student Portal straight away, and a new booking confirmation is emailed to you.
Switching in the previous Student Portal (TAE, WHS and earlier classes)▾
TAE and WHS bookings, and classes before your course moved to the new portal, are still switched in the previous Student Portal. Not sure which is yours? Check here. The previous portal works best on a laptop or desktop.
Part 1 — Get to the switch screen
Log in to your Student Portal
Visit the Student Portal and log in using your email address as your username.
Find and open the course
From your dashboard, locate the course you want to reschedule. Click My Courses in the left-hand menu, or click open course next to the unit under My Enrolments.
Select 'Switch Class'
Inside the course, look across the row of action buttons at the top of the page and click Switch Class to begin.
Part 2 — Choose your new date
Confirm the fee applies
A notice will appear confirming that switching classes attracts a fee. Click Switch Class to acknowledge this and continue.
Filter by suburb and date
Enter the suburb of the training room and your preferred date range to filter the available classes, then click Search.
Select your new class date
Browse the results and click select next to your preferred new class date and location.
Part 3 — Pay the switching fee
Confirm the date and price
Review the Original Timetable Item against the New Timetable Item to make sure the date, location and switching fee are correct, then click Pay Now.
Enter your payment details
On the Settle A Payment Request page, confirm the amount you wish to pay and click Add to cart.
Proceed to checkout
Review your shopping cart and click Checkout to advance to the payment confirmation screen.
Confirm your card and billing address
Important: you must click both Charge this card and Bill to this address before continuing.
Complete checkout
Click Checkout to finalise and process your payment with your credit card.
Part 4 — Confirm it worked
Check your dashboard
On the confirmation screen, click my dashboard to register the switch, then verify your new class date is showing. Don't exit until you see the “Switch Completed” confirmation.
Things to know
Why is there a fee?▾
When you book a class, a place is reserved for you. Switching incurs an administration fee covering the rebooking and the costs of your original class. The amount depends on how far out from your scheduled class date you switch.
Can I switch to a different city or campus?▾
Yes. When you choose your new date, pick the location you'd like above the list of dates (or All locations), then choose a date there. Moving to another class on the same day is free.
What if I forgot my login details?▾
Use “Forgot your password?” on the portal login screen. Log in with the email address you booked with.
Can I switch the day before my class?▾
Yes, right up until your class starts, but replacement classes depend on seats being free, so switch as early as you can. A higher rush fee applies within 48 hours of your class.
I missed my class. Can I still switch?▾
Yes. Missed classes are switched the same way, from the same page: 50% of the course fee within 7 days of your class, 100% after that.
Need a hand?
If you're having trouble logging in or can't find the switch option, our team is happy to help with the technical side.