Important — please read before you start
This is a self-service process. CBD College does not reschedule students over the phone, via email, live chat or internal student messaging. A fee applies, which depends on how far out from your scheduled class date you are switching. We recommend using a laptop or desktop computer.
Log into your Student Portal to begin
Use your email address as your username.
Open Student Portal →How to switch your class
The guide is split into four short parts. Each part only takes a minute — follow the steps in order and use the screenshots to find the right buttons in your portal.
Get to the switch screen
3 quick clicks to get started
Log in to your Student Portal
Visit the Student Portal and log in using your email address as your username.
Find and open the course
From your dashboard, locate the course you want to reschedule. Click My Courses in the left-hand menu, or click open course next to the unit listed under My Enrolments.
Select 'Switch Class'
Inside the course, look across the row of action buttons at the top of the page and click Switch Class to begin the rescheduling process.
Choose your new date
Filter the options and pick the date that suits you
Confirm the fee applies
A notice will appear confirming that switching classes attracts a fee. Click Switch Class to acknowledge this and continue.
Filter by postcode and date
Enter the postcode of the training room and your preferred date range to filter the available class options, then click Search.
Select your new class date
Browse the results and click select next to your preferred new class date and location.
Pay the switching fee
A standard online checkout — just follow the prompts
Confirm the date and price
Review the Original Timetable Item against the New Timetable Item to make sure the date and location are correct and the switching fee is as expected, then click Pay Now.
Enter your payment details
On the Settle A Payment Request page, confirm the amount you wish to pay and click Add to cart.
Proceed to checkout
Review your shopping cart and click Checkout to advance to the payment confirmation screen.
Confirm your card and billing address
Important: you must click both Charge this card and Bill to this address before continuing.
Complete checkout
Click Checkout to finalise and process your payment with your credit card.
Confirm it worked
One final check and you're done
Check your dashboard
On the confirmation screen, click my dashboard to register the switch, then verify your new class date is showing. Do not exit until you see the "Switch Completed" confirmation below.
All done!
Your new class will appear under My Enrolments in your Student Portal. A copy of your receipt/tax invoice is emailed to you and is available any time from your My Billing History page.
Things to know
A few quick tips to make the process as smooth as possible.
Why is there a fee?
When you book a class, a place is reserved for you. Switching incurs an administration fee that covers the rebooking process and the costs associated with your original class. The amount depends on how far out from your scheduled class date you are switching.
Can I switch to a different city or campus?
Yes — at Step 5, simply enter the postcode of the campus you'd like to attend instead, and the available classes at that location will appear in the results.
What if I forgot my login details?
Use the Forgot Password link on the portal login screen. Your username is the email address you used when you originally enrolled.
Can I switch the day before my class?
The Switch Class function is generally available right up until your class start time, but availability of replacement classes is subject to seats being open. We recommend switching as early as possible.
Need a hand?
If you're having trouble logging in or can't find the Switch Class button, our team is happy to help with the technical side.
Switching / Rescheduling Your Class · CBD College v3, June 2026