Is this course nationally recognised?▾
Yes. CBD College is a Registered Training Organisation (RTO 91399) and you receive a nationally recognised statement of attainment on completion.
Do I need a USI?▾
Not to book — you can leave it blank. A Unique Student Identifier (USI) is required before a nationally recognised certificate can be issued; it's free to create at usi.gov.au.
About the USI →How do I book a place?▾
Use the class finder above to choose your course, location and date, then enrol and pay online to secure your spot.
Can you train my team or workplace?▾
Yes — we run group and onsite bookings. Call 1300 723 056 to arrange one.
Do I get my certificate the same day?▾
Yes — your Liquor & Gaming NSW interim certificate is emailed to you after class, so you can start work that same night. Liquor & Gaming NSW then mails your plastic competency photo card. For RCG, L&G also asks you to complete a separate 25-question online assessment after class (details are sent straight after your course) before you apply for the card at Service NSW.
Certificates, competency cards & card problems →Should I do RSA, RCG, or both?▾
RSA is required to serve alcohol; RCG is required to work in or near gaming machines. Most NSW venues prefer staff who hold both and you can book them together. (RCG runs at our Sydney centre.)
Can international students or visa holders enrol?▾
Yes — student and working-holiday visa holders are welcome. Bring one original photo ID (passport, Australian driver's licence or proof-of-age card). A good level of spoken and written English is needed for the role plays and written assessment.
Do I need any prior experience?▾
No — no prior knowledge, hospitality experience or qualifications are required. The course covers everything from scratch, including NSW liquor laws and responsible-service techniques.
How am I assessed?▾
Through written questions and practical role plays completed in class on the day — for RSA across 5 modules, for RCG across 7 modules with two role plays. RCG also has a separate 25-question online assessment set by Liquor & Gaming NSW after class.
Is RSA or RCG training from interstate recognised in NSW?▾
No — RSA and RCG training completed interstate is not recognised in NSW. You must train with an NSW-approved provider like CBD College to work in licensed or gaming roles in New South Wales.
I already have an RSA — can I renew it here?▾
If your competency card is current or expired within the last 28 days, renew directly through Service NSW. If it's been expired for more than 28 days, you can enrol in our course to re-certify. Please check before you enrol: if you already hold a current competency card or interim certificate, we can't issue you a new interim certificate — and we're unable to refund students who enrol in this course by mistake. You can check your card status on the Service NSW app or online.
Check your competency card status →What's the cancellation policy?▾
We can't refund no-shows or change-of-mind cancellations. You can switch to another class yourself through the Student Portal's Switch function — a switching fee always applies, and it's higher within 48 hours of your class. If you missed your class entirely or arrived too late to be let in, you can reactivate your booking afterwards via the same Switch function — 50% of the course fee within 7 days of your class, 100% after that.
How switching works →
