Cancellations, Refunds & Switching Classes

Can I reschedule or switch my class?

Yes. Switching is an entirely self-service process, managed through the Student Portal — CBD College does not reschedule bookings over the phone, by email, live chat or student messaging.

A fee applies when you switch a one-day course booking to another date. This fee is higher if your original class is within the next 48 hours. In the new Student Portal, moving to another class on the same day — for example, the same date at a different location — is free.

How switching works in the new Student Portal:

1. Log in to your Student Portal with the email address you booked with.
2. If you have one course booked, click "Switching/rescheduling your class", then "Switch this class". If you have more than one, go to "Your courses", select the course, and click "Switch class" on its Course Dashboard.
3. Choose your new date. To change location as well, pick your preferred location above the dates first, then the date. The fee, if any, is shown beside each date.
4. Click "Select", then "Confirm & Pay" (or "Confirm switch" if no fee applies).
5. You'll receive a new booking confirmation with your updated date or location.

You can switch right up until your class starts, but replacement classes depend on seats being free, so switch as early as you can. Full step-by-step instructions are on our switching guide.

TAE and WHS bookings, and classes before your course moved to the new portal, are still switched in the previous Student Portal. See which Student Portal is yours.

If you're having trouble logging in or finding the switch option, call 1300 616 218 or email support@cbdcollege.edu.au for help with the technical side (switching itself must still be completed by you in the Portal).

Can I upgrade to a higher first aid course?

Yes — CPR to Provide First Aid ($50) or Childcare First Aid ($70), and Provide First Aid to Childcare First Aid ($20). Upgrades are self-service in the Student Portal (choose Upgrade this course): stay on the same day if your class also runs the higher course, or pick a class at the same campus within 6 weeks of your original class. Upgrading isn't a switch, so no switching fee applies — just the fixed upgrade fee. See First Aid, CPR & Childcare First Aid for the details.

What is your cancellation and refund policy?

Where CBD College cancels a class: you're entitled to a full refund, or a transfer of funds to a future training program.

Coffee, First Aid, RSA/RCG, Licensee Training/Advanced Licensee Training, ARCG and White Card students: we're unable to refund fees if you don't attend, or if you decide after booking that you no longer want to attend. In that situation you have two options:

• Switch to a different class beforehand, via the Switch function described above — a fee applies, higher within 48 hours of your class.
• Reactivate your booking afterwards, via the same Switch function, if you missed your class entirely or arrived too late to be let in. A charge of 50% of the course fee applies if you reactivate within 7 days of your original (practical) class date; after 7 days, reactivating costs 100% of the course fee.

TAE and WHS students who cancel before the course starts:

• WHS: you can get a refund of the course fee less $499, provided you cancel more than 7 days before course commencement. Cancelling within 7 days of commencement is not eligible for any refund. Class time changes are allowed, but not within 7 days of commencement.
• TAE: you can get a refund of the course fee less $1,499, provided you cancel more than 7 days before course commencement. Cancelling within 7 days of commencement is not eligible for any refund. Class time changes are allowed, but not within 7 days of commencement.

TAE and WHS students requesting a refund after the course has started: once training has commenced and program materials have been dispatched, no refund is available if you choose not to finish, unless exceptional circumstances prevented you from doing so — in which case we may consider a refund of the course fee less $499 (WHS) or $1,499 (TAE) at our discretion. CBD College can't accept responsibility for changes in personal circumstances or work commitments that result in non-completion.

Moving your booking to a later date: if you switch your booking to a later date, all refund eligibility is permanently cancelled from that point on — this applies even if the new date is more than 7 days away.

Fees and refunds are payable/paid by direct credit.

Course cancelled due to plagiarism or cheating: if you're found to have plagiarised or cheated, your enrolment will be cancelled and no refund will be given.

Limitation of liability: if a course is cancelled or rescheduled by CBD College, our liability is limited to the amount you paid for the course (including fees and charges). Unless required by law (including the Australian Consumer Law), we're not liable for other losses — such as travel or accommodation costs — resulting from a cancellation, rescheduling or relocation. Please review the cancellation policies of any travel, accommodation or other providers you book, and consider relevant travel insurance.