CBD College Australia

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Terms and Conditions

GENERAL ILLNESS

By accepting the terms and conditions, you are agreeing that you do not have a fever or history of fever and acute respiratory infection (with at least one of the following symptoms: shortness of breath, cough or sore throat). 

ENROLMENT PERIOD

By accepting the terms and conditions, you are agreeing that your enrolment period will be 12 months from the day of your first day in your face to face class (for face to face students) or 12 months from the day of enrolment (for distance-delivery students).

Students will be given access to help days for the duration of their enrolment period. Dates for these will be posted in student portals.  For face to face students these will be in our Sydney/ Melbourne or Perth training rooms and for distance-delivery students, these will be skype sessions on set days during the year.

RTO GUARANTEE

By accepting the terms and conditions at the time of enrolment, CBD College deems this to be a Training Agreement between the student and CBD College.

Following acceptance of the terms and conditions at enrolment, CBD College warrants completing the training and/or assessment once a student has commenced study in their chosen qualification so long as the student remains in their cohort or short course and complies with all assessment requirements.

CANCELLATION AND REFUNDS

By accepting the terms and conditions, you are agreeing to our cancellation and refund policy:

Coffee /First Aid/RSA/RCG and Whitecard Students –

We are unable to refund monies for students who do not turn up for coffee / first aid / RSA / RCG or Whitecard classes or decide at a later date after booking that that they do not want to attend. Changes to class times are allowed, but not within 48 hours of the class commencing.

All Other Courses –

Where CBD College cancels a class:

Students are entitled to a full refund or transfer of funds to a future training program.

Where a student wishes to cancel a booking prior to course commencement:

For students who decide after booking that they do not want to attend, we do offer a refund of the course fee less $499. A refund of this kind, however, will not be granted if the cancellation occurs within 7 days of course commencement. Students who wish to make a cancellation within 7 days of course commencement will not be eligible for any refund. Changes to class times are allowed, but not within 7 days of course commencement.

Where a student requests a refund after course commencement:

Once students have commenced a training program/workshop and program materials have been dispatched, no refund is available to those who choose not to finish the program, competency and/or unit unless exceptional circumstances have occurred to prevent the student doing so (in which case, we may consider a refund of the course fee less $499). CBD College cannot accept any responsibility for changes in personal circumstances or work commitments which result in non-completion of a program.

Fees and refunds are payable by direct credit payments. Refund amounts can take up to 14 business days to process.

LIMITATION OF LIABILITY

If a course is cancelled or rescheduled by CBD College, all liability is limited to the amount for which the course was purchased (including any fees or charges). Unless required by law (including the Australian Consumer Law), CBD College will not be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses, loss of invoice from work etc.

You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at a course. You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation or rescheduling.

ENTRY REQUIREMENTS FOR STUDENTS OF BSB51315 DIPLOMA OF WORK HEALTH AND SAFETY

If you booked into the BSB51315 Diploma of Work Health and Safety course, by accepting the terms and conditions, you are acknowledging you meet the entry requirements for this course:

You must hold all core units in BSB41415 Certificate IV in Work Health and Safety or equivalent competencies.

Equivalent competencies are predecessors to the following units which have been mapped as equivalent:

  • BSBWHS402 Assist with compliance with WHS laws
  • BSBWHS403 Contribute to implementing and maintaining WHS consultation and participation processes
  • BSBWHS404 Contribute to WHS hazard identification, risk assessment and risk control
  • BSBWHS405 Contribute to implementing and maintaining WHS management systems
  • BSBWHS406 Assist with responding to incidents

If you do not meet the entry requirements you will not be able to successfully complete the Dip WHS.

ENTRY REQUIREMENTS FOR STUDENTS OF BSB60615 ADVANCED DIPLOMA OF WORK HEALTH AND SAFETY

If you booked into the BSB60615 Advanced Diploma of Work Health and Safety course, by accepting the terms and conditions, you are acknowledging you meet the entry requirements for this course:

You must hold all core units from BSB51315 Diploma of Work Health and Safety or equivalent competencies. Equivalent competencies are predecessors to the following units which have been mapped as equivalent:

  • BSBWHS502 Manage effective WHS consultation and participation processes
  • BSBWHS503 Contribute to the systematic management of WHS risk
  • BSBWHS504 Manage WHS risks
  • BSBWHS505 Investigate WHS incidents
  • BSBWHS506 Contribute to developing, implementing and maintaining WHS management systems

If you do not meet the entry requirements you will not be able to successfully complete the Advanced Dip WHS.

OTHER SKILL AND COMPETENCY REQUIREMENTS FOR STUDENTS OF BSB41415 CERTIFICATE IV IN WORK HEALTH AND SAFETY, BSB51315 DIPOMA OF WORK HEALTH AND SAFETY AND BSB60615 ADVANCED DIPLOMA OF WORK HEALTH AND SAFETY

You will need to be computer literate to do these courses. You will be asked to complete your assessments tasks in a Microsoft Word document. You will be asked to research on the internet and be able to access PDF documents etc in electronic resources that we give you. A laptop computer will be needed for every day in class for face to face students.

For face to face students, you will need to work with others in a group environment and will be asked to present findings to the group. For distance-delivery students, you must have some background in WHS to enrol - this experience would be in areas such as consultation, risks/hazards and investigations. You will be asked for evidence of some skills in these areas as well as skills relating to communication techniques, your collaboration skills, etc.

For students enrolling into any of our BSB41415 Distance-based courses, you agree to be contacted by the course co-ordinator to supply a summary evidence document to verify that you have a vocational background in WHS or WHS qualifications.

ENTRY REQUIREMENTS FOR STUDENTS OF TAE40116 CERTIFICATE IV IN TRAINING AND ASSESSMENT

If you booked into the TAE40116 Certificate IV in Training and Assessment course, by accepting the terms and conditions, you are acknowledging you meet the entry requirements for this course:

Those entering this program must be able to demonstrate vocational competency in their proposed teaching and assessing area. Vocational competency is defined as broad industry knowledge and experience, and may include, but is not limited to, holding a relevant unit of competency or qualification.

OTHER SKILL AND COMPETENCY REQUIREMENTS FOR STUDENTS OF TAE40116 CERTIFICATE IV IN TRAINING AND ASSESSMENT

You will need to be computer literate and will be asked to complete online learning and complete your assessments tasks in a Microsoft Word document. You will be asked to research on the internet and be able to access PDF documents etc in electronic resources that we give you. A laptop computer will be needed for every day in class.

You will need to present training sessions in front of your classmates. Some of these will be minimum 40 minutes. 

LANGUAGE, LITERACY, NUMERACY REQUIREMENTS

In agreeing to these terms and conditions, you are acknowledging that there are requisite LLN skills needed to enter this course.  Eg you will need to possess

  • effective language, communications and interpersonal skills
  • the ability to write a range of documentation
  • present information, use technology and prepare various records and documents
  • ability to plan, research and interpret
  • read and interpret training packages, develop and document learning programs

SPECIAL NEEDS

In agreeing to these terms and conditions, you are acknowledging that if you have any health issues which may affect your training and assessment, you have emailed info@cbdcollege.edu.au prior to booking so that reasonable adjustments to training and assessment can be contemplated.

ONGOING SUPPORT

In agreeing to these terms and conditions, you are acknowledging that ongoing support can be obtained by calling CBD College on 1300 628 299 or by emailing info@cbdcollege.edu.au. 

OUTCOMES

In agreeing to these terms and conditions, you are acknowledging that if you have fulfilled all of the requirements of the course you will be sent a nationally recognised Statement of Attainment or Qualification within 10 business days of you being deemed as competent by your assessor. You are also acknowledging that you will need to create a USI and supply this to USI to CBD College before any Statement of Attainment can be issued.

ACCESS AND EQUITY

In agreeing to these terms and conditions, you are acknowledging CBD College's policy of not discriminating against any individual on the basis of race, colour, sex, or religion.

All students are treated equally. Our instructors will assist and support students where appropriate, especially those students with language, literacy, or physical disabilities, as long as the nature of the disability does not preclude them from completing the training and assessment. We do not tolerate discriminatory behaviour from students in any of our classes.

Any issues or questions raised regarding access and equity can be directed to the CEO.

PRIVACY

In agreeing to these terms and conditions, you are acknowledging that it is a CBD College policy to provide confidentiality with respect to all of its students and to protect the privacy of its students.

CBD College will not provide student personal or training information to unauthorised third parties unless prior written permission has been received from the individual.

Through the processes of providing training services, CBD College may be requested to provide details to governing authorities of the training programs. These authorities include the Department of Education and Communities, Australian Apprenticeship Centres and the Australian Skills Quality Authority.

CBD College may also provide information to the training student’s employer, where applicable.

CBD College is committed to maintaining our adherence to the Privacy Act as governed by the Australian Commonwealth and State Governments.

We guarantee that we will not sell personal information to any third party.

You have the right to access your personal information, subject to certain exceptions provided for in the Privacy Act. If you require access to your personal information, please contact the CEO or Administration/Accounts Manager. For security reasons, you may be required to put your request in writing and will be required to provide proof of your identity. An Access to Records Form is available for this purpose.

Under the Data Provision Requirements 2012, CBD College is required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER).

Your personal information (including the personal information contained on this enrolment form), may be used or disclosed by CBD College  for statistical, administrative, regulatory and research purposes. CBD College  may disclose your personal information for these purposes to:

  • Commonwealth and State or Territory government departments and authorised agencies; and
  • NCVER.

Personal information that has been disclosed to NCVER may be used or disclosed by NCVER for the following purposes:

  • populating authenticated VET transcripts;
  • facilitating statistics and research relating to education, including surveys and data linkage;
  • pre-populating RTO student enrolment forms;
  • understanding how the VET market operates, for policy, workforce planning and consumer information; and
  • administering VET, including program administration, regulation, monitoring and evaluation.

You may receive a student survey which may be administered by a government department or NCVER employee, agent or third party contractor or other authorised agencies. Please note you may opt out of the survey at the time of being contacted.

NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the National VET Data Policy and all NCVER policies and protocols (including those published on NCVER's website at www.ncver.edu.au).

COMPLAINTS

In agreeing to these terms and conditions, you are agreeing to the CBD College policy with respect to complaints. All formal complaints must be received in writing. Complainants must use the CBD College Complaints Form. This can be obtained by emailing info@cbdcollege.edu.au.

  1. CBD College will acknowledge receiving the complaint form within 3 working days of a student emailing it back to the email stipulated on the CBD College Complaints Form.
  2. National Training Manager investigates complaint.
  3. Following completion of an investigation, a written outcome by the National Training Manager will be emailed back to the complainant.

APPEALING THE OUTCOME OF A COMPLAINT

In agreeing to these terms and conditions, you are agreeing to the CBD College policy with respect to appealing the outcome of a complaint.

If a complainant is not satisfied with the outcome of the investigation, a complaint appeal to the CBD College Chief Executive Officer (CEO) can be undertaken.

  1. Appellant to forward the CBD College Complaints Form along and the written outcome provided by the National Training Manager along with reasons for the appeal to matthew@cbdcollege.edu.au
  2. A written outcome will be provided by the CBD College Chief Executive Officer (CEO) following completion of an investigation.
  3. An appellant not satisfied with the written outcome provided by the CBD College Chief Executive Officer (CEO) may complain to ASQA using their online complaint form (www.asqa.gov.au).

APPEALING ASSESSMENT RESULTS

In agreeing to these terms and conditions, you are agreeing to the CBD College policy with respect to appealing an assessment result.

All students have the right to appeal any decision made if they:

  • Believe that the assessment is invalid;
  • Feel that the process was invalid, inappropriate or unfair.

Before making a formal appeal we encourage students to discuss the matter directly with their assessor. In the event that the issue regarding the student assessment is not able to be resolved in the above manner, the following procedure is to be followed:

  1. All formal appeals must be received in writing. Appellants must use the CBD College Appeals Form. This can be obtained by emailing info@cbdcollege.edu.au.
  2. CBD College will acknowledge receiving the appeal form within 3 working days of a student emailing it back to the email stipulated on the CBD College Appeals Form.
  3. CBD College will appoint a representative from the CBD College management team to work with an independent assessor from CBD College to examine the appeal and make a decision.
  4. Following completion of an investigation, the decision will be emailed to the appellant.
  5. An appellant not satisfied with the written outcome provided by CBD College may complain to ASQA using their online complaint form (www.asqa.gov.au).

OTHER INFORMATION

In agreeing to these terms and conditions, you are agreeing that you understand:

  • All course requirements WILL NOT BE COMPLETED by the end of the face to face class
  • access to materials as soon as enrolment has occurred
  • 10 days face to face (TAE40116) 5 days for all WHS face to face (BSB41415, BSB51315, BSB60615) and courses are held in Sydney, Melbourne and Perth
  • Face to face students will need to complete assessment work after the face to face class
  • There is no need for work placement
  • The course code and name of the course you are enrolling into will be: TAE40116 Certificate IV in Training and Assessment, BSB41415 Certificate IV in Work Health and Safety, BSB51315 Diploma of Work Health and Safety, BSB60615 Advanced Diploma of Work Health and Safety but this will appear on the header for you to check before enrolling into your course
  • CBD College is responsible for the training under the Standards for RTOs and for issuance of the AQF certification documentation
  • Please bring photo ID on the day of your class (face to face students) and have this ready for your distance-delivery assessor to check via Skype.

ASSESSMENT INFORMATION

In agreeing to these terms and conditions, you are acknowledging that you understand the CBD College assessment requirements for the course you are enrolling into:

  • TAE There are 8 assessments, all contain written responses to questions and completion of templates, eg session plans and some require practical work to be done in a group (eg validations) and some as individual tasks (eg 40-min training sessions)
  • Cert IV WHS and Dip WHS – 5 integrated assessments involving written responses to questions and completion of templates and some in-class role plays for f2f students and requests for submission of evidence pertaining to certain skills relating to your consultation experience, your communication techniques and your participation in WHS meetings (*exception is BSB41415 Delivery-based where there are 6 assessments)
  • Adv Dip WHS – 3 assessments involve creating complex reports, leading meetings and analysing high level documents 

Students will also need to complete an assessment document in electronic form.