FAQs

Frequently Asked Questions

• Specifically for RCG Students: Why do I have to do another assessment for RCG after the face-to-face classroom course with you?

  Liquor and Gaming NSW (L&G) is the regulator of RSA/RCG courses in NSW. They have recently changed the rules governing the way they issue RCG competency cards. Now you will need to do the course with an approved training provider (like CBD College) and then afterwards, do an additional 30 multiple choice questions. You will be notified by L&G by text or email after your class and once this assessment is complete, you will be issued with an Interim Certificate. You will then be able to apply for your competency card at a Service NSW centre.

• Are you a Registered Training Organisation?

  Yes. CBD College is also 100% Australian owned and has been a Registered Training Organisation for over a decade. We specialise in providing training programs to achieve timely and cost effective solutions for our clients.

• What do I wear?

  Neat and tidy comfortable clothing should be worn. Barista students are required to wear closed shoes. 

• Can I seek credits for other units already achieved?

  Yes. Obtaining credit for units already achieved is possible but candidates must have the exact unit name and unit code for this to be granted. An earlier version of any of the listed units in our qualifications will not count towards credit. You must hold the current unit in order for credit to be granted. If a candidate is successful in being granted a credit, the saving for them may be a saving in time and will not result in the course fee being reduced.

• Do you have a dedicated booking office?

  In Sydney, we do. We are one of Sydney's largest vocational trainers and we have a dedicated booking office on Ground Floor, 10 Quay St, Haymarket. For other cities, please visit www.cbdcollege.edu.au for booking details.

• How do I pay for the course?

  Payments need to be made for our classes with a credit card online (our site is highly secure - payment is made via the Commonwealth Bank), or call us on 1300 616 218 and pay by credit card over the phone, or by coming to our Sydney office Monday - Friday 9am-5pm and Saturday 9am - 2pm at the above address to pay by cash, EFTPOS or credit card. Bookings for our courses prior to the day of the course are essential and candidates cannot be enrolled without paying first.

• Does the advertised price include the workbooks and all materials I need?

  Yes, everything is included. Workbooks, ebooks etc are all included. You do not have to worry about 'surprising extras'  once you start with us.

• What do I bring to the class?

  Just bring yourself, photo ID, your laptop (for Certificate IV and Diploma courses), and writing material if you want to take any notes during the course. Our classes start promptly so don’t be late!

• Do I need to bring a laptop to class?

  For Certificate IV and Diploma courses, you must bring a laptop which is wi-fi enabled and has Microsoft word installed. You will need moderate computer skills to complete the assessments involved.

• How do I know your trainers are the best in the business?

  We have a long history of academic discipline. See more about us here

• If I am a trainer/assessor in the VET sector, do I need to upgrade from TAE40110 to TAE40116?

  According to the Standards for Registered Training Organisations Amendment (VET Workforce Support) Instrument 2024, by 31.3.19 all trainers and assessors in Australia will need to ensure that they hold: 
  
  [1] TAE40110 + TAELLN411 (or older TAELLN401A) + TAEASS502 (or older TAEASS502A or TAEASS502B)  or

  [2] TAE40116

  [3] TAE40122
  
  If you already hold TAE40110, the easiest option is to hold TAELLN411 and TAEASS502.

• What is a USI Number?

  The USI is a reference number made up of ten numbers and letters that:

  • creates a secure online record of your recognised training and qualifications gained in Australia, from all training providers you undertake recognised training with
  • will give you access to your training records and transcripts
  • can be accessed online, anytime and anywhere
  • is free and easy to create and
  • stays with you for life

  For more details and to create a USI go to the Government USI site https://www.usi.gov.au/about

• Do all students need a USI Number?

  Yes. All students doing nationally recognised training from January 1, 2018 need to have a Unique Student Identifier (USI).

  For more details and to create a USI go to the Government USI site https://www.usi.gov.au/about

• Where do I go to create my USI Number?

  For more details and to create a USI go to the Government USI site https://www.usi.gov.au/your-usi/create-usi

• What do I get when I graduate?

  For Australian Barista 3 hour course, students will receive an electronic certificate of participation listing the main areas covered during the training. These courses are not nationally recognised courses.

  For all of our Nationally Recognised Training short courses (eg First Aid, Australian Barista School 5 hour/Barista Basics and Master Barista barista courses, RSA/RCG, Whitecard), after you have completed your assessments and have been deemed Competent, you will receive an electronic nationally recognised Statement of Attainment from CBD College Pty Ltd, RTO 91399.

  For all of our Nationally Recognised Training qualification courses in TAE and WHS (Certificate IV in Training and Assessment, Certificate IV in WHS and Diploma in WHS), after you have completed your assessments and have been deemed Competent, you will receive a Certificate and also an Academic Transcript from CBD College Pty Ltd, RTO 91399.

• Do I need to do anything before coming to my course?

  For TAE40122, all First Aid courses and our coffee courses, there is online learning involved which needs to be completed before you attend your course. Details are in your Confirmation Email - emailed by us after your enrolment. 

• What are my consumer rights?

  CBD College will ensure we comply with all state and federal legislation relevant to your rights as a consumer.

  Such legislation includes but is not limited to:

  • Privacy Act 1988
  • Disability Discrimination Act 1992
  • Competition and Consumer Act 2010
  • Work Health and Safety Act 2011

  For more information, please click on the links above.