FAQs

Frequently Asked Questions

• Specifically for RCG Students: Why do I have to do another assessment for RCG after the face-to-face classroom course with you?

  Liquor and Gaming NSW (L&G) is the regulator of RSA/RCG courses in NSW. They have recently changed the rules governing the way they issue RCG competency cards. Now you will need to do the course with an approved training provider (like CBD College) and then afterwards, do an additional 30 multiple choice questions. You will be notified by L&G by text or email after your class and once this assessment is complete, you will be issued with an Interim Certificate. You will then be able to apply for your competency card at a Service NSW centre.

• Are you a Registered Training Organisation?

  Yes. CBD College is also 100% Australian owned and has been a Registered Training Organisation for over a decade. We specialise in providing training programs to achieve timely and cost effective solutions for our clients. Our RTO number is 91399.

• What do I wear?

  Neat and tidy comfortable clothing should be worn. Barista students are required to wear closed shoes. 

• Can I seek credits for other units already achieved?

   CT must be applied for before enrolment. Applications are to be sought by emailing info@cbdcollege.edu.au.  

  CBD College takes a case-by-case approach for students seeking CT. In cases that CBD College deems appropriate, it will grant CT if the unit presented is

  (i) exactly the same (code and name) or 

  (ii) equivalent (in which case, currency must be demonstrated by the candidate)

  Note: CBD College uses an integrated training and assessment approach which means each of our assessments cover multiple parts of multiple units. In other words, we do not adopt a unit-by-unit approach. CT is problematic in our integrated model because there will be substantial parts of each assessment that will not be covered by the CT unit(s).  To remove parts of an assessment that may pertain to the CT unit(s) would most likely render the assessment senseless. Therefore, it is highly likely that applying for CT will result in no savings for the candidate in terms of training and assessment.

• Do you have a dedicated booking office?

  In Sydney, we do. We are one of Sydney's largest vocational trainers and we have a dedicated booking office on L5, 8 Quay St, Haymarket. For other cities, please visit www.cbdcollege.edu.au for booking details.

• How do I pay for the course?

  Payments need to be made for our classes with a credit card online (our site is highly secure - payment is made via the Commonwealth Bank), or call us on 1300 616 218 and pay by credit card over the phone, or by coming to our Sydney office Monday - Friday 9am-5pm and Saturday 9am - 2pm at the above address to pay by cash, EFTPOS or credit card. Bookings for our courses prior to the day of the course are essential and candidates cannot be enrolled without paying first.

• Does the advertised price include the workbooks and all materials I need?

  Yes, everything is included. Workbooks, ebooks etc are all included. You do not have to worry about 'surprising extras'  once you start with us.

• What do I bring to the class?

  Just bring yourself, photo ID, your laptop (for Certificate IV and Diploma courses), and writing material if you want to take any notes during the course. Our classes start promptly so don’t be late!

• Do I need to bring a laptop to class?

  For Certificate IV and Diploma courses, you must bring a laptop which is wi-fi enabled and has Microsoft word installed. You will need moderate computer skills to complete the assessments involved.

• How do I know your trainers are the best in the business?

  We have a long history of academic discipline. See more about us here

• If I am a trainer/assessor in the VET sector, do I need to upgrade from TAE40110 to TAE40116 or even to TAE40122?

  No you don't. According to the latest Standards for RTOs in effect from 1/7/25 these quals are all fine to hold:
  
  [1] TAE40110  or

  [2] TAE40116 or

  [3] TAE40122
  
  

• What is a USI Number?

  The USI is a reference number made up of ten numbers and letters that:

  • creates a secure online record of your recognised training and qualifications gained in Australia, from all training providers you undertake recognised training with
  • will give you access to your training records and transcripts
  • can be accessed online, anytime and anywhere
  • is free and easy to create and
  • stays with you for life

  For more details and to create a USI go to the Government USI site https://www.usi.gov.au/

• Do all students need a USI Number?

  Yes. All students doing nationally recognised training from January 1, 2018 need to have a Unique Student Identifier (USI).

  For more details and to create a USI go to the Government USI site https://www.usi.gov.au/

• Where do I go to create my USI Number?

  For more details and to create a USI go to the Government USI site https://www.usi.gov.au/your-usi/create-usi

• What do I get when I graduate?

  For Australian Barista School 3 hour, Bar Basics, LT, ALT and ARCG  courses, students will receive an electronic certificate of participation listing the main areas covered during the training. These courses are not nationally recognised courses.

  For all of our Nationally Recognised Training short courses (eg CPR, First Aid, Childcare First Aid, Australian Barista School 5 hour/Barista Basics and Master Barista barista, RSA/RCG, Whitecard), after you have completed your assessments and have been deemed Competent, you will receive an electronic nationally recognised Statement of Attainment from CBD College Pty Ltd, RTO 91399.

  For all of our Nationally Recognised Training qualification courses in TAE and WHS (Certificate IV in Training and Assessment, Certificate IV in WHS and Diploma in WHS), after you have completed your assessments and have been deemed Competent, you will receive a Certificate and also an Academic Transcript from CBD College Pty Ltd, RTO 91399.

• Do I need to do anything before coming to my course?

  For TAE40122, all First Aid courses and our coffee courses, there is online learning involved which needs to be completed before you attend your course. Details are in your Confirmation Email - emailed by us after your enrolment. 

• What are my consumer rights?

  CBD College will ensure we comply with all state and federal legislation relevant to your rights as a consumer.

  Such legislation includes but is not limited to:

  • Privacy Act 1988
  • Disability Discrimination Act 1992
  • Competition and Consumer Act 2010
  • Work Health and Safety Act 2011

  For more information, please click on the links above.